No, your account number and existing username and password will all stay the same.
There are no differences in having a Tirlán CountryLife account. Your account number and payment terms will stay the same.
No, we will continue to offer the high level of service you expect from us.
Yes, our delivery service will stay the same. The standard home delivery charge is €5 with items delivered within 3-5 working days, or you can use our Click & Reserve function to pick up your items from your local branch. See full delivery details here.
Yes, our returns process will stay the same. Full details here.
Our Customer Service Team are available Mon-Fri 9am-5pm and Sat 9am-1pm on 0818 321 321 or [email protected]. For further details, click here.
General Shopping FAQ's
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In the unlikely event that you receive a faulty, damaged or incorrect product please give us a call on 0818 321 321 within seven days after delivery to let us know what the issue is. Please have your order reference to hand. You may be asked to provide evidence of the damaged goods if damaged in transit. We will arrange for the collection of any goods which are damaged in transit, faulty or incorrect. We strongly recommend that you check your order upon delivery before signing the delivery docket. Alternatively you have the option of returning the product to a local Tirlán branch, where a member of staff will be able to help you. The branch will accept the return and provide confirmation of this. Refunds will only be credited to your original method of payment by our Customer Care Team. Please don’t forget to bring your completed returns form to run smoothly. You can view our full returns policy here.
We will always try to get your order to you as quickly as we can. All orders placed before 12:00hrs will be shipped for next day delivery. All orders placed after 12:00hrs are processed on the next working day after the order has been placed, and you should receive your order within 2 - 3 working days. Deliveries are made Monday to Friday excluding Bank Holidays. You can view our full delivery policy here.
If you have a web account and only purchase online using your credit or debit card you can change or update your details at the checkout. If your Tirlan Credit Facility is linked to your web account you can only change your address or account details by calling our Customer Care Team on 0818 321 321.
Yes - if for some reason you need to cancel your order you can do so free of charge up to the point of dispatch. To do so contact our Customer Service Centre on 0818 321 321 or email [email protected]
You are able to track your delivery using the system provided by our courier partner DPD. Once your order has been dispatched you will receive an email containing a tracking code and instructions on how to view the status of your order.
You are able to track your delivery using the system provided by our courier partner DPD. Once your order has been dispatched you will receive an email containing a tracking code and instructions on how to view the status of your order.
If you change your mind and no longer wish to keep the goods you have ordered you can cancel your order within seven working days beginning on the day after you received the items. This does not apply to items personalised or made to your specifications and perishable goods.
Refunds will only be credited to your original method of payment by our Customer Care Team. Purchases made using your Tirlán Credit Facility will be credited to your account within 7 working days of returning of goods. Purchases paid for by credit/debit card will be refunded to the same card within 7 working days of days of returning of goods.
